9 Strategies for Reducing Your Customer Churn

9 Strategies for Reducing Your Customer Churn

It’s the big question on the mind of every forward-thinking business owner or manager: why do I lose customers? Some customer churn, like employee churn, is completely natural even for the most successful businesses. Factors outside your control make it impossible to retain everyone who walks through your doors (real or virtual). But there are … Continued

Recruitment KPIs 101: How to Keep Your Hiring Efforts on Track

Recruitment KPIs 101: How to Keep Your Hiring Efforts on Track

Measuring the success of your recruitment efforts is no easy task. In the digital age, there are a wealth of recruiting KPIs you could be tracking and plenty of data to draw on. However, sometimes, more isn’t better, it’s just overwhelming! That’s why we’ve put together the top recruitment metrics you should be tracking in … Continued

How to Build Your Employer Brand on Social Media

How to Build Your Employer Brand on Social Media

While social media used to be a “nice-to-have” in the business world, it’s now a must-have. Why? It’s simply one of the methods for connecting with current and potential customers, employees, and business partners, since these people are already spending hours on social platforms every day. There are over 3.8 billion social media users globally, … Continued

US Government support for businesses during COVID-19

US Government support for businesses during COVID-19

(Updated 27 March 2020, 9am CET) As I enter my third week working from home, Los Angeles looks as it never has before in most of our lifetimes. With California in complete lockdown it must be said that a lot of the scenes and news streaming from here and around the world is just crazy. … Continued

Canadian Government business support during COVID-19

Canadian Government business support during COVID-19

Across North America and the rest of the world right now, the way each of us live, interact and do business has changed. Writing this working from my home for the fourth week now, it seems that nothing is as it was at the start of March. In Canada and the US, we’ve seen the … Continued

The way you treat employees will make or break your business’ success

The way you treat employees will make or break your business’ success

“Clients do not come first, employees come first. If you take care of the employees, they will take care of the clients.” – Richard Branson Richard Branson, founder of the Virgin Group and a global business magnate, is known for a lot of things.  Among them: his successful approach to employer branding. What Branson understands … Continued

How Planday’s Product Director Knits a Thread Through Her Day

How Planday’s Product Director Knits a Thread Through Her Day

By day Anne Skov Myrup helps power the Planday platform as our Product Director, by night she’s chasing after her kids, knitting and on Snapchat with her parents. The Planday Blog sat down with Anne and had a … yarn (sorry, not sorry!)… about how she makes it all happen. “Before I started working at … Continued

How to work from home and maximise your day

How to work from home and maximise your day

Around the world, millions of people are working now from home every day — for a longer period than ever before — as the COVID-19 outbreak continues. While we follow the advice of medical and scientific experts and authorities, Holly Samimi, our superstar Head of Engineering Operations has some helpful hints for how to make … Continued

Customer Experience: The Ultimate Guide

Customer Experience: The Ultimate Guide

Customer experience has a very real impact on your company’s bottom line. It affects customer churn, medium-to-long revenue and even your company’s reputation.  According to a Deloitte study, “client-centric companies are 60% more profitable compared to companies not focused on the customer”. In this guide to customer experience we’ll look at definitions, why it’s important … Continued

Creating a Customer Acquisition Funnel Template For Your Business

Creating a Customer Acquisition Funnel Template For Your Business

You’re probably well aware of the standard customer acquisition funnel. This funnel, which represents the traditional flow of customers from leads to buyers, is a way to target your marketing practices and centre in on the things that you need to do in order to turn more potential buyers into actual buyers. And while having … Continued