It’s our pleasure to introduce to you our guest blogger, LeeAnne Homsey. LeeAnne is a customer service expert from Connecticut, USA, with more than 30 years of experience in the restaurant industry.
An employee can easily go to work in a good mood, do a good job and feel comfortable in his position. But it is the one who is innovative, passionate and engaged who will ensure that there is money in your cash register. It’s therefore necessary for you to spend time on setting some standards as to how you will encourage your employees.
A successful and responsible restaurant manager uses Key Performance Indicators (KPIs) to find out if effort, time and money are being devoted correctly towards the restaurant’s goals.
Your success as a restaurant manager has a lot to do with how well you can keep your staff happy. However, it’s easier said than done being on top of people management.
Three out of four all new businesses fail within two to three years – often due to lack of control. But it doesn’t have to be difficult to keep track of everything.